Regional Professional and Customer Support Specialist - Texas

Position Summary
The Regional Professional and Customer Support Specialist is responsible for the successful usage and implementation of Learning.com products in assigned schools and districts. The Professional Services Specialists will work closely with the appropriate sales representative(s), Portland-based Professional and Customer Services staff, and Learning.com partners to ensure high levels of customer satisfaction with Learning.com products and services throughout their region.

External Responsibilities

• Identifies customer requirements for and coordinates proactive implementation planning/strategies/processes for strategic regional districts and schools
• Works directly with customers through email, phone, and other methods to identify and diagnose support and implementation issues
• Compiles data regarding customer issues and determines appropriate actions and interventions based upon usage data, internal and customer feedback
• Recruits product champions within their region.
• Delivers remote and site-based support and consultations within their region.
• Provides customer awareness about the full range of Learning.com products and services
• Assists with dissemination of the Learning.com Implementation toolkits and related materials and services
• Documents all customer contact within CRM
• Functions as “expert” within Department on specific products and services

Internal Responsibilities

• Maintains constant, consistent, well-documented communication with the Director of Professional and Customer Services, Sales and other internal departments as necessary
• Acts as a company representative to strategic business partners in their region
• Notifies regional sales representative of upsale opportunities
• Coordinates and collaborates with regional Marketing on national, statewide, regional and local conferences
• Develops and utilizes repeatable processes for use of Learning.com products, and improves these processes over time

Team Responsibilities

• Drives efforts to maximize department processes, team building and customer tools
• Collaborates with Professional Services Team to insure department goals are met
• Works to compile best practices
• Compiles case studies within their region
• Contributes to the creation of implementation documents, family involvement strategies, intervention and trouble-shooting strategies, among others
• Performs phone, remote and some back-up trainings for their region and, occasionally, outside of their region
• Works closely with the Sales team to promote renewals and upsales

Supervisory Responsibilities
Independent Contributor

Qualifications

• Thorough understanding of technology, especially as it relates to education and instruction
• Strong practical and visionary understanding of instructional and educational theories and practices
• Strong organizational and communication skills
• Minimum of three years teaching experience preferred
• College degree required
• Excellent writing, speaking, and presentation skills
• 2-3 years prior experience making presentations, delivering training in face-to-face and remote environments
• Willingness to travel extensively throughout Texas (and occasionally outside of the region), especially to large, urban districts of high strategic value to the company
• Excellent customer relations skills
• Excellent public speaking, presentation and teaching skills
• Ability to work independently as well as with a cross-departmental team
• Thorough understanding of Learning.com products
• Ability to travel, including overnight, as necessary to meet the expectations of the job as determined by manager

Job Location
Texas

Physical Demands
Travel required including overnight travel. Must have valid driver's license. Person must be able to lift 50 lbs, to include but not limited to monitors, laptops, desktops, TVs, and network hardware. Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.

This description has been designed to indicate the general nature and level of work performed by employees in this position. The actual duties, responsibilities and qualifications may vary slightly based on assignment and changing business needs.

To apply for this position, please send cover letter and resume to